Privacy Policy
NVISS provides a range of immigration-related consulting advice and services to our clients and has a policy of protecting the privacy of our clients in the course of providing services to them. Our relationship with our clients is based upon trust and maintaining client privacy is important to us.
NVISS recognizes the importance of privacy and the sensitivity of personal information and is committed to protecting any personal information we hold. This Privacy Policy outlines how NVISS manages the personal information and safeguard the privacy of our clients, service providers and other individuals (“you”).
NVISS may change this Privacy Policy from time to time by updating this page. You should check this page from time to time to ensure that you are comfortable with any changes. This Privacy Policy is effective from October 14, 2021.
Your Privacy Rights
From January 1, 2004, all businesses engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), available at http://laws-lois.justice.gc.ca/eng/acts/P-8.6/, and the Canadian Standards Association Model Code for the Protection of Personal Information, which it incorporates. PIPEDA gives you rights concerning the privacy of your personal information.
NVISS is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this Privacy Policy, and trained our staff about our policies and practices.
What Personal Information is Collected
For the purposes of this Privacy Policy, personal information is given the same meaning as it is given in applicable privacy legislation from time to time. Currently, Canadian privacy legislation defines personal information as any information that identifies an individual, or any information by which an individual’s identity could be gathered. Generally, personal information does not include what is generally considered to be business contact information, including your name, title or position, business address, telephone number or facsimile number.
The types of personal information that we may collect from you include your name, home address, telephone number, personal e-mail address, billing and account information, information about a client’s immigration issue and other information incidental to providing immigration advice and services, including personal information about family members, beneficiaries, directors, officers, employees, adverse parties, parties-in-interest, investigators, decision makers, experts, other professional advisors, and our clients’ business partners, investors, shareholders, competitors and customers whom are individuals.
Consent
Your knowledge and consent are required for the collection, use and disclosure of your personal information except in situations where this would be inappropriate. Inappropriate circumstances include where your personal information is being sought for certain legal, medical, security reasons that would make it impossible or impractical to provide you with knowledge and to seek your consent.
Consent to collect, use or disclose your personal information is required and can be accepted orally or in writing, depending on the circumstances. In some cases, your consent will be implied through your conduct.
Please note that by using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website.
How and Why Your Personal Information is Collected
NVISS collects information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible, we collect your personal information directly from you, at the start of a Retainer and in the course of our representation.
NVISS uses your personal information to provide immigration-related consulting advice, products and services to you, to administer our client billing databases and to include you in any direct marketing activities. Direct marketing activities include providing you with information about our services or about new developments in the immigration/citizenship law from time to time. If you tell us that you no longer wish to receive information about our services or about new developments in the immigration/citizenship law, we will not send any further material. Our specific purposes for collecting your personal information include, but are not limited to:
- Establishing and managing client relationships;
- Providing immigration related consulting advice and services;
- Performing professional services;
- Avoiding conflicts of interest;
- Developing and managing our knowledge-management precedent systems and databases;
- Detecting error, negligence, breach of contract, fraud, theft and other illegal activity and protecting NVISS from the same;
- Auditing compliance with NVISS’ policies and contractual obligations;
- Any purpose required to comply with any legal or regulatory requirements or provisions; and
- For any other purpose for which your consent has been obtained.
How Collected Information is Used
NVISS may collect and use your personal information to provide immigration-related consulting advice and services to you and improve customer service. The information you provide helps NVISS respond to your customer service requests and support your needs more efficiently.
How Your Information is Protected
NVISS adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on this Website, if any.
How Cookies are Used
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
NVISS uses traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help NVISS provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this Website.
How Your Personal Information is Shared
NVISS does not disclose, sell, trade or rent your personal information to any third party to assist the third party in marketing their products and services. NVISS does not provide our client mailing lists to other companies.
Third-Party Websites
You may find advertising or other content on this Website that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. NVISS does not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from this Website. In addition, these websites or services, including their content and links, may constantly be changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to this Website, is subject to that website’s own terms and policies.
Google Advertising
This Website uses remarketing with Google Analytics to advertise online.
Third-party vendors, including Google, may show your ads on websites across the Internet.
This Website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website.
This Website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to your website.
This Website uses data from Google’s Interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics to optimize ads and improve website usability for our target audience.
By using the following Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. Users are also able to opt-out of sharing data with Google Analytics with the following browser add on: browser opt-outs.
Electronic Communication
You should be aware that e-mail is not a 100% secure medium, regardless of the steps taken to secure it. You should be aware of this when you are contacting NVISS using e-mail and when you are sending confidential and personal information to NVISS using e-mail.
Persons under 18 Years of Age are Excluded from this Website
This Website is not lawfully accessible to persons under the age of 18 or who are otherwise covered by the provisions of the Child Online Privacy Act of 1998 (COPA). If you are under the age of 18, you must leave this Website immediately. Fraudulent use of this Website may make you subject to civil or criminal sanctions.
Refund Policy
All refund requests are dealt with according to the terms and conditions outlined in the Initial Consultation Agreement and/or Retainer Agreement that you signed before making a payment to NVISS. For details on how NVISS processes refund requests, please refer to your signed Initial Retainer Agreement and/or Retainer Agreement.
Questions, Comments or Report of Incidents
You may direct questions, comments or reports to the following email: contact@nviss.ca.
Changes to This Privacy Policy
This Privacy Policy is dynamic. It will continually change. You may not assume that it remains the same and you agree to check the policy each time you visit this Website site for changes. Unless, in the sole opinion of this Website, this policy changes so drastically as to suggest a posted notification on the Website or via e-mail, you will receive no notification of changes to this Privacy Policy nor, under any circumstances, does this Website promise notification. Your continued use of this Website following the posting of changes to this Privacy Policy will be deemed as your acceptance of those changes.
N.V. IMMIGRATION SOLUTION SERVICES (NVISS)